At Mobilya Online, we strive to provide a smooth and convenient shopping experience. Below are our updated delivery and return policies to ensure you have all the information you need:

  1. Return due to product issues
    If you receive a product with a defect or problem, you can request a return within 48 hours of receiving it. The issue will be evaluated and the return will be processed accordingly.

  2. Return due to customer dissatisfaction
    If you are not satisfied with the product upon receipt, you can request a return. However, you must first submit a request to our management team to evaluate the situation.
    If a return is approved, you will be responsible for the shipping and return costs.

  3. General Return Terms

    • The product must be in its original condition and unused.
    • Our team will evaluate the condition of the product and approve the return based on this evaluation.

  4. Return process

    • Please contact customer service immediately upon receipt of the product to request a return.
    • We will respond to your request within 48 business hours.

Additional notes

  • We guarantee the quality of our products, but we recommend that you carefully review the product details before confirming the order.
  • Shipping costs are non-refundable unless the return is due to a product defect.
  • We are committed to ensuring your satisfaction and offer flexibility in returns if needed. Please feel free to contact us with any questions or concerns.